At Shaykhi Academy, we strive to deliver exceptional Quranic education tailored to your needs. If our services do not meet your expectations, here’s our transparent and student-friendly refund process:
1. Free Trial Classes
- Risk-Free Experience: Enjoy 1 free trial class to evaluate our teaching style and curriculum.
- No Payment Required: The trial period is completely free. If you choose not to continue, no refund is needed.
2. Paid Subscriptions & Course Packages
- Full Refund Guarantee:
Request a 100% refund within 7 days of your initial payment if unsatisfied, provided you’ve attended no more than 2 paid sessions. With reasonable reasons for the unsatisfication. - Prorated Refunds:
After 7 days, refunds are calculated based on unused sessions in your subscription or course package.
3. How to Request a Refund
- Contact Support: Email us at [email protected] with:
- Your full name and registered email.
- Course/subscription details.
- Reason for the refund request.
- Timeline: Requests must be submitted within 14 days of the payment date.
4. Processing Time
- Refunds are processed within 7–10 business days and credited to your original payment method.
5. Non-Refundable Situations
- Completed Content: No refunds after completing 50% or more of a course.
- Promotional Offers: Discounted courses or bundles may have unique terms (see offer details).
- Misconduct: Violations of academy policies (e.g., disrespect to teachers) void refund eligibility.
6. Technical Issues
- Our Responsibility: If a class is canceled due to technical faults on our end, we will:
- Reschedule the session at no cost.
- Offer a refund for the affected session if rescheduling isn’t possible.
7. Special Circumstances
- Medical Emergencies: Submit documentation for case-by-case review.
- Child-Specific Issues: If your child struggles to engage, contact us for a teacher reassignment or adjusted learning plan.
Contact Us
Have questions? Reach out to our team:
- Email: [email protected]
- Phone: +201080290664
- Location: 85 Great Portland Street, First Floor, London, W1W 7LT
- Hours: Mon–Fri, 9 AM – 5 PM (GMT+2)
We’re Here to Ensure Your Success!
Shaykhi Academy combines Al-Azhar’s scholarly legacy with flexible, student-centered learning. Trust us to guide your Quranic journey with integrity and excellence.
